Effective Date: July 31, 2025
Welcome to Flashquad (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application (“App”) and related services.
By using Flashquad, you agree to the collection and use of information in accordance with this policy.
Note: This Privacy Policy applies to the Flashquad mobile application and related services. Our website is primarily informational and does not collect personal data beyond what is collected through the app.
1. Information We Collect
We collect the following categories of personal data when you use our App:
Identity and Contact Data: such as your name, email address, city, phone number, and profile information you provide.
Payment Data: details related to ticket purchases, including payment method and transaction information.
Usage Data: information about your interactions with the App, such as app usage, device type, and location data (if you permit).
Communications: any messages or correspondence you send to us, including support requests.
We collect this data only with your consent or as necessary to provide our services.
2. How We Use Your Information
We use your personal data to:
Provide and manage your access to the App and its features
Process your ticket purchases and related transactions
Communicate with you about your account, events, updates, and promotions (only if you consent)
Improve, maintain, and secure our services
Comply with legal obligations and prevent fraud or abuse
We collect this data only with your consent or as necessary to provide our services.
3. Legal Basis for Processing
Under GDPR, our legal basis for processing your data includes:
Your consent (e.g., marketing communications)
Performance of a contract (e.g., processing ticket purchases)
Compliance with legal obligations
Legitimate interests, such as improving our service and ensuring security
4. Data Sharing and Disclosure
We do not sell or trade your personal data. We may share your information with:
Service providers: trusted partners who assist with payment processing, customer support, analytics, and hosting
Legal authorities: when required by law or to protect our rights and users
Business transfers: in case of merger, acquisition, or sale of assets, subject to confidentiality agreements
We require all third parties to safeguard your data in line with applicable privacy laws.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Where no specific retention period is legally required, we apply the following general criteria to determine the appropriate retention period:
User account data: retained for as long as the account is active and up to 12 months after deletion, unless otherwise requested.
Communication and support data: retained for up to 24 months for quality assurance and dispute resolution.
Analytics data: anonymized where possible and retained for up to 36 months for service improvement purposes.
Once personal data is no longer required, we securely delete or anonymize it.
You may also request deletion of your personal data at any time in accordance with your rights under the GDPR.
6. Your Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Request data portability
Withdraw consent at any time (without affecting lawful processing before withdrawal)
To exercise your rights, please contact us at: contact@flashquad.com
7. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration.
8. Children’s Privacy
Our services are not directed to minors under 18. We do not knowingly collect personal data from minors without parental consent.
9. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes by posting the new policy on the App or website and updating the effective date.
Please review this page regularly.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
contact@flashquad.com
169 Madison Avenue, Suite 11207, New York, NY 10016 US