Privacy Policy

1. Information We Collect

We collect the following categories of personal data when you use our App:

• Identity and Contact Data: such as your name, email address, city, phone number, and profile information you provide.

• Payment Data: details related to ticket purchases, including payment method and transaction information.

• Usage Data: information about your interactions with the App, such as app usage, device type, and location data (if you permit).

• Communications: any messages or correspondence you send to us, including support requests.

We collect this data only with your consent or as necessary to provide our services.

2. How We Use Your Information

We use your personal data to:

• Provide and manage your access to the App and its features

• Process your ticket purchases and related transactions

• Communicate with you about your account, events, updates, and promotions (only if you consent)

• Improve, maintain, and secure our services

• Comply with legal obligations and prevent fraud or abuse

We collect this data only with your consent or as necessary to provide our services.

3. Legal Basis for Processing

Under GDPR, our legal basis for processing your data includes:

• Your consent (e.g., marketing communications)

• Performance of a contract (e.g., processing ticket purchases)

• Compliance with legal obligations

• Legitimate interests, such as improving our service and ensuring security

4. Data Sharing and Disclosure

We do not sell or trade your personal data. We may share your information with:

• Service providers: trusted partners who assist with payment processing, customer support, analytics, and hosting

• Legal authorities: when required by law or to protect our rights and users

• Business transfers: in case of merger, acquisition, or sale of assets, subject to confidentiality agreements

We require all third parties to safeguard your data in line with applicable privacy laws.

5.  Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Where no specific retention period is legally required, we apply the following general criteria to determine the appropriate retention period:

• User account data: retained for as long as the account is active and up to 12 months after deletion, unless otherwise requested.

• Communication and support data: retained for up to 24 months for quality assurance and dispute resolution.

• Analytics data: anonymized where possible and retained for up to 36 months for service improvement purposes.

Once personal data is no longer required, we securely delete or anonymize it.
You may also request deletion of your personal data at any time in accordance with your rights under the GDPR.

6.  Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time (without affecting lawful processing before withdrawal)

To exercise your rights, please contact us at: contact@flashquad.com

7.  Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

8.  Children’s Privacy

Our services are not directed to minors under 18. We do not knowingly collect personal data from minors without parental consent.

9.  Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on the App or website and updating the effective date.
Please review this page regularly.

10.  Contact Us

If you have any questions about this Privacy Policy or your data, please contact:
contact@flashquad.com
169 Madison Avenue, Suite 11207, New York, NY 10016 US